Subject: Re: NDR refund issue//6254556523
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, YASSER LSM <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 4 Jan 2021 22:59:51 -0700 (MST)

Hi Team, 

Kindly assist us to mark this order as NDR. The order is already marked as RTO in fareye. 

Thanks & Regards, 
Seeta Kunwar 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 17:04:26 
Subject: NDR refund issue 

Hi Team, 

Problem Statement: NDR refund issue 

Order ID: ​6254556523 
Order Date: Dec 14, 2020 
Tracking ID: ​CRDSAL0128488920 
Ticket No: 1936345 

Issue Description: As per the hybris, the status is showing IN_TRANSIT. However, as per the above tracking ID, the status is showing "Return to Origin, Dist. Operation center - RIYADH" on 2020-12-20. 

kindly do the needful. 

Regards, 
Yasser