Subject: Re: Refund approval // 1956804
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, MOHD SALMAN <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 4 Jan 2021 20:08:02 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "MOHD SALMAN" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 5 January, 2021 03:40:12 
Subject: Refund approval 

Hi Team, 

Problem Statement: Not Refund for cancelled order #6203187031 
Ticket #1956804 

Issue Description: Customer informed us that he/she placed order for a baby bed 7 months ago, the item got cancelled but he/she did not get the refund back, but as per the hybris there is no data under the given order number with attached screenshot nor he/she told us the price of the item. 
so we request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 
Mohd Salman