Subject: Gift card Issue
From: MOHAMMAD HUMAYUN <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 4 Jan 2021 14:32:01 -0700 (MST)

Hi Team, 

Ticket number: 1947968 

Gift card number: 1571694952111810000898159 
PIN: 1948 

Issue description: Customer got a gift card issued from his office of value AED 500. She used the gift card in store for amount of AED 320 and i have checked that the gift card was also used once in the order number 9618322057 for amount AED 39. 

Now she is again using it for online purchase so it is showing that gift card is expired. When she purchased at store she was also told that this is now valid for 6 months. She came with the query that why the gift card is expired. 

Customer is requesting a call back that someone should call her and discuss on this. 

Kindly assist on this. 

Regards, 
Humayun.