Subject: RE: Call Back Request order 6258284551 - MOC 14609402
From: Mohamed Nagy <[email-masked]>
To: Maxwhryd Ecom <[email-masked]>, ArishLaila <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: MOHD SALMAN <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Mon, 4 Jan 2021 16:09:04 +0000

Dear Team,

Kindly make sure that this is returned to our end physically and scan it with your NDR to refund the customer,

Regards,
Mohamed Nagy

From: Akshay Berry <[email-masked]>
Sent: Saturday, January 2, 2021 3:36 PM
To: Jessie Caparas <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: MOHD SALMAN <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Call Back Request

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> Customer keeps rejecting the call. In the meantime, confirm with Shipa courier if they have returned the shipment to the WH.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 1, 2021 3:31 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: MOHD SALMAN <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Back Request
Importance: High

@Akshay Berry<mailto:[email-masked]>

Kindly look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 1, 2021 6:17 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: MOHD SALMAN <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Call Back Request
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly arrange a call back for customer.

With reference to order #6258284551
Tracking ID: SD000843858

The customer placed the order on Dec 26, 2020. and shipped with Shipa under tracking ID: SD000843858 .However as per customer he got a call from shipa team that his address is not serviceable area. The order marked as pending return on shipa website. And customer want the refund ASAP. We have tell the customer that the order will be returned to our WH and then the refund will be processed and it may take 4-14. but customer now asking for call back and threatening to raise a complaint to MOC.

Customer Name: Umm Rima Al-Qarni
Contact No: +966506092447

Regards,
Fauzan

________________________________
From: "MOHD SALMAN" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 1 January, 2021 07:01:53
Subject: Call Back Request

Hi Team,

With reference to order #6258284551
Tracking ID: SD000843858

Problem: Courier Partner Not Reached

Customer ordered on Dec 26, 2020 but courier informed the customer that they can not reach the delivery address.
Now customer asks for calling.

Kindly arrange the call asap.

Regards,
Mohd Salman

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