Subject: RE: Missing items// POD: 8212977836 & LMK20110001047
From: "Rajesh Kumar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>, Operations Express <[email-masked]>
Date: Mon, 4 Jan 2021 15:38:17 +0000

Hi Shakeeb,

Please find attached proof of delivery as requested,

Regards,

Rajesh Kumar
Supervisor - Operations
Mob: +965 9716 2137
Ph: +965 2207 0009,2207 0008 | Ext: 156
P.O Box 314, Farwaniya 81014, Kuwait
www.frontline-express.com<http://www.frontline-express.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, January 4, 2021 12:18 PM
To: Rajesh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Operations Express <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items// POD: 8212977836 & LMK20110001047

Hi Rajesh,

The customer is claiming that he did not received the shipment, Please provide POD so we can share the same with the customer.

Regards
Shakeeb

________________________________
From: "Rajesh Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "operations" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 12:14:17 PM
Subject: RE: Missing items// POD: 8212977836 & LMK20110001047

Dear Team

Please note that we received below order on 10/11/2020 and delivered the same to customer on 11/11/2020,

Regards,

Rajesh Kumar
Supervisor - Operations
Mob: +965 9716 2137
Ph: +965 2207 0009,2207 0008 | Ext: 156
P.O Box 314, Farwaniya 81014, Kuwait
www.frontline-express.com<http://www.frontline-express.com/>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 12:29 PM
To: Operations Express <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items// POD: 8212977836 & LMK20110001047

Hi Team,

Please advise regarding the below issue.

Regards
shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 12:31:11 PM
Subject: Re: Missing items//Order ID: 8212977836

Hi Team,

Problem Statement: Missing items
Order Date : Nov 8, 2020
Order ID: 8212977836
Tracking ID: LMK20110001047
Total Price: KWD10.4
Concept: BABYSHOP

Assistance Required: Need missing items / Refund approval

Issue Description: Customer placed order for 9 items but as per the customer has only received 1 item, Under the consignment details we can see that all 9 items has been shipped from our side.

The missing item are
162189800 - - Juniors Jeggings with Elasticated Waistband and Pockets
160936482 - - Juniors Textured Tights - Set of 2
160887770 - - Cutie Makeup Keychain Set
162317236 - Juniors - Juniors Tiger Print Bib with Long Sleeves
156799112 - - Juniors Printed Bib
104705110 - - The First Years First Keys
153799317 - - Bright Starts Teether Tubes
160833085 - - Juniors Number Puzzle Set

Assistance required : Please confirm did you deliver the shipment LMK20110001047 fully to the customer?
and please provide POD.

Regards,
Ebrahim Hageb