Subject: Re: Refund approval: Case id - 1910483 Child ticket - 1936248 Order Number: 2000687436
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 4 Jan 2021 08:11:18 -0700 (MST)

Hi Manish, 

Why did not we confirm with aramex what happened. 
Please check with them once before we raise it for the approval 

Has the order been delivered fully ? 
Did they return any items under the AWB ? 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, January 4, 2021 4:25:02 PM 
Subject: Refund approval: Case id - 1910483 Child ticket - 1936248 Order Number: 2000687436 

Hi Team, 

Problem statement: Refund Not initiated yet 
​ 
Case id - 1910483 
Child ticket - 1936248 

Order Number: 2000687436 
Order Created: 12/12/2020 
Tracking id - 43827708444 or 43827499041 

RMA - 1000341324 
​ 
Return request created: 12/14/2020 
​ 
Total order value: EGP 2918.00 
Amount needs to be refunded: EGP 19.58 

Assistance Required: Refund approval 

Issue description: The customer is reporting that 6 items has already been collected on 12/14/2020 from his house under the same delivery tracking id - 43827499041 

Case History: The customer has reported the issue on 12/23/2020 and we have raised the child ticket to confirm the same on 12/30/2020 and as per the response on the child ticket the items has not received at the conloc team. 

Customer History: This is the first order of this customer. 
​ 

Regards, 
Manish