Subject: Re: refund not processed-9613137790
From: KISHAN SINGH <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 4 Jan 2021 06:22:50 -0700 (MST)

Hi Team, 

Refund not processed 

Order number-9613137790 
tracking id FP110920003369 
Cancelled RMA-1000148245 

Issue- As per customer items have been collected from her , customer doesn't have any receipt neither tracking id. We checked with current tracking but items have not picked also checked in ORACLE and this case is pending from two months but still customer didnt' get the refund. Kindy check take the approval and initiate the refund . 

Regards 
Krishan 

From: "KISHAN SINGH" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 29 December, 2020 17:54:51 
Subject: refund not processed-9613137790 

Hi Team, 

Problem Statement: refund not processed 
Order Date : Nov 9, 2020 
Order ID: 9613137790 
Return Tracking ID: RP112520001851 
Assistance Required: Process refund asap. 

Issue Description: Team according to customer return items have been collected from her. We have created child ticket for same but warehouse didn't receive the items ,as per tracking id RP112520001851 items not picked and there is one RMA cancelled in hybris-1000148245. customer didn't provide any receipt of return said courier team didn't give her. 

Regards 
Krishan