Subject: Refund approval: Case id - 1910483 Child ticket - 1936248 Order Number: 2000687436
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 4 Jan 2021 03:55:02 -0700 (MST)

Hi Team, 

Problem statement: Refund Not initiated yet 
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Case id - 1910483 
Child ticket - 1936248 

Order Number: 2000687436 
Order Created: 12/12/2020 
Tracking id - 43827708444 or 43827499041 

RMA - 1000341324 
​ 
Return request created: 12/14/2020 
​ 
Total order value: EGP 2918.00 
Amount needs to be refunded: EGP 19.58 

Assistance Required: Refund approval 

Issue description: The customer is reporting that 6 items has already been collected on 12/14/2020 from his house under the same delivery tracking id - 43827499041 

Case History: The customer has reported the issue on 12/23/2020 and we have raised the child ticket to confirm the same on 12/30/2020 and as per the response on the child ticket the items has not received at the conloc team. 

Customer History: This is the first order of this customer. 
​ 

Regards, 
Manish