Subject: Re: Order Delay - 7420223254
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, BHRdc Ecomm <[email-masked]>, Ishan Ahuja <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, abhimanyu goyal <[email-masked]>, SuvodipMondal <[email-masked]>, siny jacob <[email-masked]>
Date: Mon, 4 Jan 2021 02:23:25 -0700 (MST)

Hi Jessie, 

Kindly let us know if we can go ahead with the goodwill as the customer does not want to receive this order and asking for his refund as it's been one months since the order has been placed. 

Thanks & Regards, 
Seeta Kunwar 

From: "siny jacob" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "BHRdc Ecomm" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ishan Ahuja" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "abhimanyu goyal" <[email-masked]>, "SuvodipMondal" <[email-masked]> 
Sent: Wednesday, 23 December, 2020 15:58:01 
Subject: RE: Order Delay - 7420223254 

Dear [ mailto:[email-masked] | 
@BHRdc Ecomm ] Ecom team, 

Please update. 

Thanks & best regards, 

Siny Kurian Jacob. 

From: Jessie Caparas <[email-masked]> 
Sent: December 23, 2020 1:26 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Siny Jacob <[email-masked]>; BHRdc Ecomm <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Order Delay - 7420223254 
Importance: High 

[ mailto:[email-masked] | @Siny Jacob ] [ mailto:[email-masked] | 
@BHRdc Ecomm ] 

When will this be handed over to the courier team? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 23, 2020 12:02 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ishan Ahuja < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order Delay - 7420223254 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 7420223254 

AWB: 290124222904 

The order is placed on Dec 5, 2020 and the status is still showing shipped. We have checked with the courier partner and was advised by them they did not receive the shipment yet. So we raised the following child ticket to check whether the items have been handover or not: #1892065 and no action taken on the same in the last 4 business days. Customer is now irated and is asking to cancel their order. 

Please look into this and if the delivery can be arranged on priority basis please do assist in delivering the order to the customer. If not, please assist in cancellation of the same. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ishan Ahuja" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 21, 2020 2:18:05 PM 
Subject: Need To Cancel The Order Under The Order ID 7420223254 

Hi Team, 

Order Date : Dec 5, 2020 

Order ID: 7420223254 

Tracking ID: 290124222904 

Phone Number : +97333335117 

Assistance Required: Need To Cancel The Order 

Issue Description: We request you to please kindly cancel the above mentioned order as per customer request because it has been delayed for a very long time. 

Thank you for your help! 

Regards, 

Ishan 

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