Subject: RE: Need Refund #6490096505
From: Mohd Imran <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: HAMZA <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 4 Jan 2021 09:16:04 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

PFB

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Jessie Caparas <[email-masked]>
Sent: Sunday, January 3, 2021 3:29 PM
To: Mohd Imran <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>
Cc: HAMZA <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Need Refund #6490096505
Importance: High

@Mohd Imran<mailto:[email-masked]>

Please update on the below incident.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 3:36 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: HAMZA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Refund #6490096505

Checking with tech REQ0193786<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_request.do%3Fsys_id%3Dd170526adb11e49034fed4bdd39619db%26sysparm_record_target%3Dsc_request%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C3b53afde2a644ca5a60308d8afdacae2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637452701522808508%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QDd0ZmL9M3Ix9Rw9Eph%2FChDkDLXvQ3QMqG472ZC08Z8%3D&reserved=0>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 6:24 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: HAMZA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Need Refund #6490096505
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6490096505
Tracking ID: CRDSAL0019632320
Order Date : May 8, 2020

As per SaudiPost website the order has been retuned to origin on 20/06/2020, and there is not date on Fareye,

Kindly check and assist us to mark the order as NDR and process refund for customer.

Regards,
Fauzan

________________________________
From: "HAMZA" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 5:37:47 AM
Subject: Need Refund

Hi Team,

Order Date : May 8, 2020
Order ID: 6490096505
Tracking ID: CRDSAL0019632320

The customer placed an order on MAY but the order Not deliverd and returned,However the statues on hybris is still showing On progress and the customer need the refund.
Kindly check and do needfull.

Regards,
Hamza

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