Subject: Re: Refund Not Processed//Order ID: 6257289120
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 4 Jan 2021 02:05:05 -0700 (MST)

Hi Team, 

Please check the following concern and advise, 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, January 4, 2021 1:58:25 PM 
Subject: Refund Not Processed//Order ID: 6257289120 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Dec 23, 2020 
Order ID: 6257289120 
Tracking ID: RP1227200004163 
RMA: 1000381379 

Assistance Required: Need refund for customer. 

Issue Description: As per the Fareye website the return items have been returned to WH on Dec-30-2020 and and we have escalated to conloc team and they have responded (Please Note Shipment Still Not received from courier at Ecom Return ,Tracking ID: RP1227200004163 ) kindly check and process the RMA asap and update us. 

Regards, 
Ebrahim Hageb