Subject: Voucher approval//Emil ID: [email-masked]
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 4 Jan 2021 02:02:35 -0700 (MST)

Hi Team, 

Problem Statement : Voucher approval. 

Ticket: 1895666 
Voucher ID: 1609979989911721751980608 
Emil ID: [email-masked] 
Customer phone number: 505166315 
Total Price : SAR200 

Issue Description: The customer claims that SAR200 is missing from his SAR500 voucher. However, he says that he used the voucher only once for SAR300 and wants amount to be refunded into the voucher. 

Case history : The customer reached out to us on Dec 20, 2020 and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 5/21/20 and that was his first order with us. 

Assistance required : We request you to provide voucher approval in order to have the customer refunded and close the issue. 

Regards, 
Ebrahim Hageb