Subject: Re: NEED POC//9602226012
From: FODEL Support <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 4 Jan 2021 11:45:46 +0400

Hi Seeta,

Good day to you.

Please refer to the attached email which I replied to you last time, and
kindly provide the address and number of the customer to drop the parcel.

Re: order not delivered -9618606576.eml
(18K)
<https://mail.google.com/mail/u/0?ui=2&ik=ceeb4a96e9&attid=0.1&permmsgid=msg-a:r-1896208598231428392&view=att&disp=safe&realattid=f_kji9a9ts0>

Thank you & kindest regards,

Ritchel Enriquez

*Customer Support *

Email: [email-masked] <[email-masked]>*

Mobile: +971 58 837 2854

Tel.: +971 4 557 1774

<https://fodel.com/>

On Mon, Jan 4, 2021 at 10:45 AM Seeta Seeta <[email-masked]>
wrote:

> Hi Team,
>
> *Problem Statement: Need Proof of collection*
>
> Order Date : Sep 9, 2020, Order ID: 9602226012. Tracking ID: LM229918929
> Assistance Required: Need Urgent POC.
>
> Issue Description: The order was collected by customer side on 11/09/2020
> and as per FODEL website the order was picked up by customer, But customer
> claiming that he has not received the order, Kindly check and share with us
> the POC.
>
> Thanks & Regards,
> Seeta Kunwar
>
> ------------------------------
> *From: *"MOHAMMAD HUMAYUN" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <
> [email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>, "Apoorv Joshi" <[email-masked]>
> *Sent: *Monday, 4 January, 2021 00:12:23
> *Subject: *NEED POC
>
> Hi Team,
>
> Ticket: 1894806
>
> Problem Statement: Need Urgent POC
>
> Order Date : 09-Sep-2020
> Order ID: 9602226012
> Tracking ID: LM229918929
>
> Assistance Required: Need POC for customer.
>
> Issue Description: As per the FODEL order was delivered to the customer on
> 11/09/20. But customer is claiming that order was not received and marked
> as delivered. I have escalated for POC to courier many times but no
> response. Kindly look into the matter customer is coming again and again.
>
> Regards,
> Humayun.
>
>