Subject: Re: Late Collection #9610783625
From: Seeta Seeta <[email-masked]>
To: vaibhav ohri <[email-masked]>
Cc: jessie caparas <[email-masked]>, Dipesh Regmi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sun, 3 Jan 2021 21:28:49 -0700 (MST)

Hi Vaibhav, 

The agent is currently re-checking with the customer if he still wanted to return the items or not. 

Once we get any confirmation we will get back to you. Please accept my apologies for customer's rude behavior. 

Thanks & Regards, 
Seeta Kunwar 

From: "vaibhav ohri" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Dipesh Regmi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Sunday, 3 January, 2021 23:39:34 
Subject: Re: Late Collection #9610783625 

Hi jessie 

The customer informed the driver they dont want to return anything. 

Customer shouted at the driver as to why the driver is calling him daily for the return pick once he has informed that he dosent want ro return anything. 

Can someone please confirm with the customer and inform us, so that the collection can be arranged if it is required. 

Rehards 

Vaibhav ohri 

From: Jessie Caparas <[email-masked]> 
Sent: 03 January 2021 20:10 
To: seeta.seeta <[email-masked]>; Dipesh Regmi <[email-masked]>; Vaibhav Ohri <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: RE: Late Collection #9610783625 

[ mailto:[email-masked] | @Dipesh Regmi ] [ mailto:[email-masked] | 
@Vaibhav Ohri ] 

What’s the delay for the below collection? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, January 3, 2021 2:31 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Re: Late Collection #9610783625 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

The mentioned escalation is regarding the collection, and we have already escalated this case to concerned team. However, we didn't received any update from them till now. 

Requesting you to kindly assist us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 3 January, 2021 02:56:14 
Subject: Fwd: Late Collection #9610783625 

Hi Team, 

Any Update? 

Regards, 

Nikhil. 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "dipesh regmi" < [ mailto:[email-masked] | [email-masked] ] >, "Vaibhav Ohri" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 30 December, 2020 00:32:05 
Subject: Late Collection #9610783625 

Hi Team, 

Problem Statement: Late Collection 

Order Date : Oct 29 , 2020 

Order ID: [ callto:9610783625 | 9610783625 ] 

Return Tracking ID: RP110320000008 

Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on Nov 03 and the collection is pending since then. 

The customer has shared the complete address : 31-37 STREET AL KHALEEJ BUILDING, FLAT 103 AL RIGGA DUBAI, landmark next building of life pharmacy from muraqqabat. 

Reattempt request has been done on the system. Kindly assist with the collection asap. 

Regards, 

Fauzan 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com