Subject: OLM KW Escalations
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sun, 3 Jan 2021 17:49:54 +0000

Hi Team,

Moving forward, you may create a parent and assign child tickets for Kuwait OLM delivery follow up's and or reverse pick up's to the Kuwait Warehouse Escalations group in Freshdesk.

Please ensure we are selecting the correct TYPE for such cases and ensure that we also fill out the 3rd party sent to field like the below:

Feel free to reach out for any clarification or doubt.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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