Subject: RE: refund issue 6255586245
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, abdallah ahemad <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sun, 3 Jan 2021 15:22:51 +0000

@Shakeeb Arsalan<mailto:[email-masked]> Raised to tech.

INC0945948

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Sunday, January 3, 2021 7:07 PM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; abdallah ahemad <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: refund issue 6255586245
Importance: High

@Akshay Berry<mailto:[email-masked]>

Kindly action this please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 3:59 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; abdallah ahemad <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: refund issue 6255586245

External email sender, please take precaution.
Hi Team,

As per the customer he returned the following item 162987214  at the store, the store team confirmed the same, However the RMA/ refund is not reflecting on hybris.
And the item is not appearing when we try to place a return request.

Please check on the issue and advise.

Regards
shakeeb

________________________________
From: "abdallah ahemad" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 4:38:31 PM
Subject: refund issue

Hi Team,

Any update related the below case?

Problem Statement: Missing items Order Date :  Dec 18, 2020
Order ID: 6255586245
Store Code: 21135

Assistance Required: Need missing item

Issue Description: Customer has been returned 2 items in hybris showing 1 item is returned , note that customer Share his receipt for 2 RMA please advise if you did get this items (162987214 - - Quilted Hooded Jacket with Zip Closure).

Note that babyshop team reply : The said order both two pcs are showing as return created, pls find the attached snap from sahla. look into  attache

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