Subject: RE: refund not credited-6251555919
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: seeta.seeta <[email-masked]>, KISHAN SINGH <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 3 Jan 2021 13:08:18 +0000

@Faraz Lohani<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 2, 2021 5:22 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; KISHAN SINGH <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: refund not credited-6251555919

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6251555919

Kindly assist in getting the refund investigated for the mentioned order, as per the hybris the refund is done manually by Payfort on Dec 5, 2020. Customer has already allowed 3 weeks from the date regarding the same. Please also find attached the Bank Statement that customer has shared. The refund for the 6251699200 has been received by the customer already. Refund amount for both orders is SAR 44.80.

Please advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 4:55:01 PM
Subject: refund not credited-6251555919

Hi Team,

6251555919-refund not received

6251699200- refund received

Customer made two payment on 5/12/2020 of SAR 44.8 and both of them got cancel but from our end he received only one time refund.Please check the Bank statement of customer and do the needful.

Regards
krishan

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