Subject: Re: refund issue 6255586245
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, abdallah ahemad <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 3 Jan 2021 04:58:50 -0700 (MST)

Hi Team, 

As per the customer he returned the following item 162987214 at the store, the store team confirmed the same, However the RMA/ refund is not reflecting on hybris. 
And the item is not appearing when we try to place a return request. 

Please check on the issue and advise. 

Regards 
shakeeb 

From: "abdallah ahemad" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, January 3, 2021 4:38:31 PM 
Subject: refund issue 

Hi Team, 

Any update related the below case? 

Problem Statement: Missing items Order Date : Dec 18, 2020 
Order ID: 6255586245 
Store Code: 21135 

Assistance Required: Need missing item 

Issue Description: Customer has been returned 2 items in hybris showing 1 item is returned , note that customer Share his receipt for 2 RMA please advise if you did get this items (162987214 - - Quilted Hooded Jacket with Zip Closure). 

Note that babyshop team reply : The said order both two pcs are showing as return created, pls find the attached snap from sahla. look into attache