Subject: Re: Re: Late Collection//Order ID: 6244780008
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 03 Jan 2021 10:15:44 +0000

Dear Shakeeb,     Greetings!     We would like to inform you that the collection reference number corresponding to the shared AWB is "L1799EF ".      As of now, we are proceeding with the ticket # 188747 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.             You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/40fcbf7eefdd85a96ac6aef36c071e21de71ecec48f293778ef5654e70fbd054 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sun, 3 Jan at  3:43 PM
                            ,  Shakeeb Arsalan <[email-masked]>  wrote:

 Hi Team, 
   
 Please provide the alphanumeric collection reference of the following AWB: 46391536903 
   
 Regards 
 Shakeeb 

   

From: "Ebrahim" <[email-masked]> To: "Seeta Seeta" <[email-masked]> Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> Sent: Friday, January 1, 2021 1:20:00 PM Subject: Late Collection//Order ID: 6244780008 

    Hi Team,  Problem Statement:Late Collection Order Date : Nov 20, 2020 Order ID: 6244780008 Tracking ID: 46391536903 Reference ID: NA 
 
 Assistance Required: Need Urgent Collection 
 
 Issue Description: The return request was created on 12/17/20 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.  Regards, Ebrahim Hageb