Subject: RE: Refund approval//Order ID:6207940492
From: Varun Sharma <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 3 Jan 2021 10:01:16 +0000

If customer has returned, please refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, January 3, 2021 2:00 PM
To: Varun Sharma <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval//Order ID:6207940492

External email sender, please take precaution.
Hi Varun,

Please check on the issue and advise if we can proceed with the refund.

RegardS
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Sunday, January 3, 2021 11:46:15 AM
Subject: Refund approval//Order ID:6207940492

Hi Team,

Problem Statement : Refund approval.
Order Date :Jul 12, 2020
Order ID:6207940492
Tracking ID:46287220243
RMA: 24198080
Total Price : 142.56

Issue Description: As per the Aramex website the return items has been returned to WH on 27 Oct 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Case history : The customer reached out to us on 18th of Nov and we have checked with conloc if they have received the remaining two items but since then no action has been taken on the issue .

Customer's history : The customer is with us since 6/30/20 and this is his 4th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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