Subject: Fwd: Order status update/ 6249809973
From: Mohammad Musaed <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 3 Jan 2021 02:50:20 -0700 (MST)

Any update 

From: "FarEye Support" <[email-masked]> 
To: "faraz lohani" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "akshay berry1" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "malik ismail" <[email-masked]>, "mohd imran" <[email-masked]>, "faraz lohani" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 17:16:38 
Subject: Re: RE: Order status update/ 6249809973 

Dear Jessie, 

As per your confirmation, we are proceeding with the ticket # 187659 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595. 

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/e2f1f06a986f565f1e46d93003235e1df1e15001ddba410d25823eec34ffe5b6 | https://fareye.freshdesk.com/public/tickets/e2f1f06a986f565f1e46d93003235e1df1e15001ddba410d25823eec34ffe5b6 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Saurabh Deo, Technical Engineer 
[ https://www.getfareye.com/ | FarEye - Enabling Digital Logistics ] 

Call: +91 7065956595 
[ https://www.getfareye.com/ ] 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 	
	[ https://www.linkedin.com/company/fareye/ ] 

On Tue, 29 Dec at 5:42 PM , Faraz Lohani <[email-masked]> wrote: 
Request raised to tech team 
[ https://landmarkit.service-now.com/sc_request.do?sys_id=9e826f7edb1de89034fed4bdd396190e&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default | REQ0194361 ] 
Thankyou and Regards, 
Faraz Lohani 
Customer Support Associate 
Customer Service 
[email-masked] 

BQ_BEGIN

From: Jessie Caparas <[email-masked]> 
Sent: Tuesday, December 29, 2020 3:48 PM 
To: Faraz Lohani <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; FarEye Support <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Mohammad Musaed <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: RE: Order status update/ 6249809973 
Importance: High 
[ mailto:[email-masked] | @FarEye Support ] 
Kindly disregard this email 
Thank you and Kind Regards, 
Jessie Caparas 
T: +97145172087 
From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 29, 2020 3:19 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; FarEye Support < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order status update/ 6249809973 
Hi [ mailto:[email-masked] | 
@FarEye Support ] 
Please change the status of the above-mentioned order number as delivered as it is still showing shipped in hybris. 
Kindly assist as the customer wants to return certain items. 
PFA the screenshot of the delivered order 
Thankyou and Regards, 
Faraz Lohani 
Customer Support Associate 
Customer Service 
[ mailto:[email-masked] | [email-masked] ] 
From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 29, 2020 3:07 PM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order status update/ 6249809973 
Importance: High 
[ mailto:[email-masked] | @Faraz Lohani ] 
Please look into this. 
Thank you and Kind Regards, 
Jessie Caparas 
T: +97145172087 
From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 29, 2020 1:39 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order status update/ 6249809973 
External email sender, please take precaution. 
Hi Team, 
Please assist in updating the order status as Delivered, as per fareye the order has been successfully delivered on Dec 3 11:09 PM. On hybris the status is still showing that the order is in shipped status. Customer also wish to return some items in this order to the store, so kindly assist in getting the return validity extended. 
Awaiting for your response. 
Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 14 December, 2020 01:31:30 
Subject: Re: Order status update/ 6249809973 
Hi Team, 
Any update? 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 10 December, 2020 02:51:29 
Subject: Order status update/ 6249809973 
Hi Team, 
With reference to order number: 6249809973 
The customer has received the order on 12/1/20 but till now the order status is not updated. 
Regards, 
Asjad. 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

BQ_END

187659:211857