Subject: Re: Technical Issue//Order ID: 8211562356
From: Sankar T <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, lmg oms <[email-masked]>, Vijay Mandal <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 3 Jan 2021 09:47:08 +0000

@Shakeeb Arsalan<mailto:[email-masked]> – Cancelled in hybris too.

Thanks,
Sankar.

From: Shakeeb Arsalan <[email-masked]>
Date: Sunday, 3 January 2021 at 1:27 PM
To: "Jagmohan Urmaliya, TCS" <[email-masked]>, Sankar T <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, lmg oms <[email-masked]>, Vijay Mandal <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Subject: Re: Technical Issue//Order ID: 8211562356

** This mail has been sent from an external source **
Hi Team,

Any update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]>
To: "Jagmohan Urmaliya, TCS" <[email-masked]>, "sankar" <[email-masked]>
Cc: "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "lmg oms" <[email-masked]>, "Vijay Mandal" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Wednesday, December 30, 2020 11:36:26 AM
Subject: Re: Technical Issue//Order ID: 8211562356

Hi Team,

Any update on the issue.

Regards
Shakeeb

________________________________
From: "Jagmohan Urmaliya, TCS" <[email-masked]>
To: "Akshay Berry" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "lmg oms" <[email-masked]>, "Vijay Mandal" <[email-masked]>, "sankar" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Monday, December 28, 2020 9:56:30 AM
Subject: RE: Technical Issue//Order ID: 8211562356

Hi @Sankar T<mailto:[email-masked]>  ,

   Order 8211562356 was cancelled in OMS and published to Hybris as well, could you please validate if the same is cancelled in Hybris, if not then please cancel.

Regards
Jagmohan Urmaliya

From: Akshay Berry <[email-masked]>
Sent: Saturday, December 26, 2020 11:36 AM
To: Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; LMG OMS <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Technical Issue//Order ID: 8211562356

Looping @LMG OMS<mailto:[email-masked]> @Jagmohan Urmaliya (TCS)<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]> Please assist on this

INC 0896414

Customer is chasing for the refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 1:04 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Technical Issue//Order ID: 8211562356

External email sender, please take precaution.
Hi Team,

Any update on the following INC 0896414
Please check and advise.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 4:14:16 PM
Subject: Technical Issue//Order ID: 8211562356

Hi Team,

Problem Statement: Technical Issue

Order Date : Nov 2, 2020
Order ID: 8211562356
Tracking ID: NA

Issue Description: The Customer placed the order on Nov 2, 2020, and it is pending since then.

Case History: The customer reached out to us on Nov 20, 2020, and since then the issue has been escalated to the warehouse team and they have told that the order still under process due to tech issue already escalated to IT
INC 0896414
PFB the attached screenshot of the response from warehouse.

Assistance Required: We request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Ebrahim Hageb

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