Subject: RE: Refund Complaint #6241267817
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: AHMED ISMAT <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 3 Jan 2021 08:08:42 +0000

Hi Fauzan,

Attached statement till 03-12 only and refund takes 7-14 working days.

Please advise customer to check again with his bank.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, December 31, 2020 3:36 AM
To: Malik Ismail <[email-masked]>
Cc: AHMED ISMAT <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Complaint #6241267817
Importance: High

External email sender, please take precaution.
Hi Malik,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "AHMED ISMAT" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 23 December, 2020 04:21:39
Subject: Refund Complaint  #6241267817

Hi Team,

Problem Statement: Refund Complaint
Order Date : Nov 11, 2020
Order ID: 6241267817
RMA:1000160792
Ticket no:1904352

With Reference order #6241267817 as per hybris the refund has been done, But customer claiming that she has not received the refund,
Kindly check the issue and do the needful

Regards,
Ahmed Ismat

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