Subject: Wrong item delivered // 9623928259
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 2 Jan 2021 23:56:44 -0700 (MST)

Hi Team, 

Problem Statement: Wrong item delivered 

Order Date : 23/12/2020 
Order ID: 9623928259 
Tracking ID: 1000009170104 
Assistance Required: Wrong Item Received 

Issue Description: Customer emailed us informing that she received the item on 23/12/2020 but the item which they recieved is different, customer also provided us the picture of different item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 
162539327 - Elie Saab - Elie Saab Girl of Now Eau De Parfum Spray - 90 ml -- AED 239.00 

Regards, 
Shafeeque