Subject: Re: order not delivered -9618606576
From: FODEL Support <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: "seeta.seeta" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Jessie Caparas <[email-masked]>, KISHAN SINGH <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 3 Jan 2021 10:51:16 +0400

Hi Mohd,

Happy New Year!

May we request the customer location and the customer correct mobile number
inorder to drop the shipment to the customer.

Thank you & kindest regards,

Ritchel Enriquez

*Customer Support *

Email: [email-masked] <[email-masked]>*

Mobile: +971 58 837 2854

Tel.: +971 4 557 1774

<https://fodel.com/>

On Tue, Dec 29, 2020 at 12:41 PM Mohd Imran <[email-masked]>
wrote:

> Please proceed.
>
>
>
> *From:* Seeta Seeta <[email-masked]>
> *Sent:* Tuesday, December 29, 2020 11:00 AM
> *To:* Jessie Caparas <[email-masked]>
> *Cc:* Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <
> [email-masked]>; Fauzan Musalman <[email-masked]>;
> KISHAN SINGH <[email-masked]>; Escalations Dxbteam <
> [email-masked]>; FODEL Support <[email-masked]>
> *Subject:* Re: order not delivered -9618606576
> *Importance:* High
>
>
>
> *External email sender, please take precaution.*
>
> Hi Jessie,
>
>
>
> With reference to the order number 9618606576, the customer contacted us
> informing that he has not collected the order because he never received
> code to collect the order. However, as per the Hybris the order status is
> showing as pickup completed.
>
>
>
> The agent has already contacted the fodel team to provide us the POC, but
> we never received any update from the them. Now the customer is threating
> us that he will file a complaint against us.
>
>
>
> The total order cost is AED 36.00. Kindly advise what action do we need to
> take in this case.
>
>
>
> Awaiting for your response.
>
>
>
>
>
> Thanks & Regards,
> Seeta Kunwar
>
>
> ------------------------------
>
> *From: *"KISHAN SINGH" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>, "Apoorv Joshi" <[email-masked]>
> *Cc: *"Fauzan Musalman" <[email-masked]>
> *Sent: *Saturday, 19 December, 2020 15:33:48
> *Subject: *order not delivered -9618606576
>
>
>
> Hi Team,
>
>
>
> Problem Statement:  Order not received
>
>
>
> Order Date : 28-Nov-2020
>
> Order ID: 9618606576
>
> Tracking ID:LM179675143
>
> Assistance Required: Need Proof of delivery
>
> ​
>
> Issue Description: Customer is saying he did not get the order because he
> did not have the order code so without that he was unable to collect it and
> in hybris it is updated as delivered. Hence we request to you kindly share
> the proof of delivery to us so we could share to customer on priority
> basis.
>
>
>
> Your friends,
>
> The Support Team
>
>
> This e-mail message (which includes attachment/s thereto, if any, and the
> information therein), is legally privileged, proprietary, strictly
> confidential and exempt from disclosure, which is not waived or lost by
> mis-transmission or error. If you are not the original intended recipient
> of this message, it may be unlawful and illegal for you to read, print,
> retain, copy, disseminate, disclose or otherwise use this message, or take
> any action in reliance on it, and the same is prohibited and forbidden. If
> you have received this email in error, please notify the sender immediately
> by return reply and delete the message from your system without printing or
> making a copy. Neither the sender nor we are liable for any loss or damage
> as a result of this message, or for any delay, interception, corruption,
> virus, error, omission, improper or incomplete transmission thereof.
> www.landmarkgroup.com
>