Subject: Fwd: Customer complaint - 9621348349
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 2 Jan 2021 14:14:31 -0700 (MST)

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Akshay Berry" <[email-masked]> 
To: "Lelani Uypala" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Chester Dsouza" <[email-masked]>, "Ankit Narula" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 29 December, 2020 13:16:15 
Subject: RE: Customer complaint - 9621348349 

[ mailto:[email-masked] | @Ankit Narula ] Any update? 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Lelani Uypala <[email-masked]> 
Sent: Sunday, December 27, 2020 10:31 AM 
To: Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Chester Dsouza <[email-masked]>; Ankit Narula <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: RE: Customer complaint - 9621348349 

Looping [ mailto:[email-masked] | 
@Ankit Narula ] , kindly help to sort the issue. 

Regards, 

Lelani Uypala 

eCommerce Coordinator 

+971 4 517 3229 

+971 52 430 7161 

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cb9466c19860448bd4a2008d8aa30fe02%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637446474678099209%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yf5XhEV1Yuhriyg9o3k8g8vH23doi5Pf4A%2BKPkjLtjc%3D&reserved=0 ] 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 27, 2020 1:03 AM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Chester Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Lelani Uypala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer complaint - 9621348349 

Looping [ mailto:[email-masked] | 
@Chester Dsouza ] [ mailto:[email-masked] | 
@Lelani  Uypala ] Please help in getting the shoes exchanged from one of the stores if possible. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 25, 2020 9:12 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Customer complaint - 9621348349 

External email sender, please take precaution. 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 25 December, 2020 00:38:23 
Subject: Customer complaint - 9621348349 

Hi Team, 

The customer is complaining that we have deliberately send him the wrong sized shoes, even if it was mentioned on the box that it contains size 8 shoes. Please refer to the attached images. 

The customer is asking for the difference amount, but the item is Out of Stock as per the website. 

Kindly advise. 

Regards, 

Nikhil. 

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