Subject: Re: Late C&C For Order ID 9617986531
From: CP WTC <[email-masked]>
To: Jainul Ameer Mohammed Hussain <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivraj Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 2 Jan 2021 15:08:11 +0000

Dear Mr. Jainul,

Good day!
Status of order number below request is "customer ready for collection" here in CP WTC.

THANKS & REGARDS,

Shiena

CENTREPOINT WTC.

STORE CODE: 21459

CUG: 0564149501

CUG: 0552131204

CUG: 0552131907

________________________________
From: Jainul Ameer Mohammed Hussain <[email-masked]>
Sent: Saturday, January 2, 2021 5:42 PM
To: Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; CP WTC <[email-masked]>; Shivraj Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Late C&C For Order ID 9617986531

Hi @Shivraj<mailto:[email-masked]>

Please check and update the order availability in store..

Order Number: 9617986531

Best Regards
M.Hussain
Operation Executive - Centrepoint
M : +971 561 997 151

________________________________
From: Akshay Berry <[email-masked]>
Sent: Saturday, January 2, 2021 5:13 PM
To: Apoorv Joshi; CP WTC; Jainul Ameer Mohammed Hussain
Cc: seeta.seeta; Ishan Ahuja; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Escalations Dxbteam; Mohd Imran; Jessie Caparas
Subject: RE: Late C&C For Order ID 9617986531

@Jainul Ameer Mohammed Hussain<mailto:[email-masked]> Please advise.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 2, 2021 3:05 PM
To: CP WTC <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Late C&C For Order ID 9617986531

External email sender, please take precaution.

Hi Team,

Order Number: 9617986531

Store Code: Centrepoint21459

Order placed on Nov 27, 2020 and order status is still showing ready to ship. Please check and advise if the order is available at the store, if so, please contact the customer on priority and handover the order to them.

@jessie: Please assist in getting an update from the store team on this.

Thank you for your help!

Regards,
Apoorv

________________________________

From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 6:37:10 PM
Subject: Late C&C For Order ID 9617986531

Hi Team,

Problem Statement: Late C&C

Order Date: Nov 27, 2020
Order ID:  9617986531
Store code: Centrepoint21459
Tracking Id: 961798653199990001

Assistance Required: Need Urgent pick up

Issue Description: Customer placed an order #9617986531 on Nov 27, 2020 and till now customer has not received the order. As per the hybris the order status is READY_TO_SHIPPED.

Kindly check and update if the order is physically avail at the store, kindly contact the customer on #+971569235525 and handover the order. We have already raised the case to the store team but they are not replying. Please find the attach screenshot for your reference.

Please assist in closing this case on priority. The order has already missed the delivery time frame.

Kindly update for the same. Thank you for your help!

Regards,

Ishan

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