Subject: Shukran points issue- 6232596055
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, [email-masked], Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Date: Sat, 2 Jan 2021 07:28:47 -0700 (MST)

Hi Team, 

With reference to the order number: 6232596055 

Customer was supposed to receive 26 Shukran points for this order however, the same has not been credited to her account. We raised the same to Jira/Technical team to investigate further however, as per them the order is showing COD Pending in siebel and hence the customer is not receiving any points for this order. 

https://landmark.atlassian.net/browse/REL-127170 

Already escalated to [email-masked] but no response on the same. 

Request you to please look into this on priority and assist in closing this case. Case is pending since Nov 2020. 

Thank you for your help! 

Regards, 
Apoorv