Subject: Re: refund not credited-6251555919
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, KISHAN SINGH <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Sat, 2 Jan 2021 06:21:42 -0700 (MST)

Hi Team, 

With reference to the order number: 6251555919 

Kindly assist in getting the refund investigated for the mentioned order, as per the hybris the refund is done manually by Payfort on Dec 5, 2020. Customer has already allowed 3 weeks from the date regarding the same. Please also find attached the Bank Statement that customer has shared. The refund for the 6251699200 has been received by the customer already. Refund amount for both orders is SAR 44.80. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "KISHAN SINGH" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, December 28, 2020 4:55:01 PM 
Subject: refund not credited-6251555919 

Hi Team, 

6251555919-refund not received 

6251699200- refund received 

Customer made two payment on 5/12/2020 of SAR 44.8 and both of them got cancel but from our end he received only one time refund.Please check the Bank statement of customer and do the needful. 

Regards 
krishan