Subject: RE: Shukran point issue: Case id - 1859854, order 6235557156
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Thiyagarajan Arumugam <[email-masked]>, TCS ShukranTeam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sat, 2 Jan 2021 13:17:33 +0000

Adding @TCS ShukranTeam<mailto:[email-masked]>

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 2, 2021 3:40 PM
To: Thiyagarajan Arumugam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Shukran point issue: Case id - 1859854, order 6235557156

External email sender, please take precaution.
Hi Thiyagarajan,

Please find the attached screenshot and assist us to get the shukran points posted for the order id - 6235557156

Thank you  for your help.

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 January, 2021 16:58:50
Subject: Shukran point issue: Case id - 1859854, order 6235557156

Hi Team,

Case id - 1859854
Jira link: https://landmark.atlassian.net/browse/REL-130006

Jira team's response: Shukran points still not added, as the payment shows cancelled as per Siebel.

The customer has received his order successfully and the Shukran card was linked on 04/18/2020 but still the Shukran point are not added in the customer account for this order 6235557156.

Shukran Card Number: 1700000174998192

So we request you please do the needful.

Regards
Rehan

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