Subject: Order Delay - 6254329575
From: Apoorv Joshi <[email-masked]>
To: AbdulrahmanMoha <[email-masked]>
Cc: Krizette Masangkay <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Sat, 2 Jan 2021 05:31:32 -0700 (MST)

Hi Team, 

Order ID: 6254329575 
AWB: 46390910156 

Under the above AWB 2 container/box was sent regarding this order and only one was delivered to the customer. Customer is also reporting that she was advised on Dec 19, 2020 that the other container will be delivered on Dec 20, 2020 to the customer however, the same has not been delivered to the customer until now. Kindly advise why is this not delivered since Dec 19, 2020. Also, please advise when one container has been delivered to the customer location why the remaining package is showing for customer pickup. Customer is also saying that pickup location is 6hrs away from her location. 

Please deliver the remaining package to the customer on priority and arrange the delivery with them within today. 

Thank you for your help! 

Regards, 
Apoorv