Subject: RE: Item to be cancelled #6237444448
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, MOHD SALMAN <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 2 Jan 2021 12:28:53 +0000

@Fauzan Ahmad, Musalman<mailto:[email-masked]> Escalated to tech.

INC0944935

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, January 2, 2021 3:27 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; MOHD SALMAN <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Item to be cancelled #6237444448
Importance: High

External email sender, please take precaution.
Hi Team,

WIth reference to order #6237444448
Order Date: Oct 30, 2020

Kindly assist us to cancel the remaining item as it has not shipped.
Item ID:
161994412 - - Printed Mug with Curved Handle - Set of 4
161963233 - - Oval Tray with Lily Leaf Accent - 22x13x3 cms
162138330 - - Canister Glass Jar - 10x9x11 cms
162620217 - - Leaf Print Square Shaped Tray - Set of 2
161128967 - - Stitch Detail Shoes with Hook and Loop Closure

Regards,
Fauzan

________________________________
From: "MOHD SALMAN" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 1 January, 2021 23:55:03
Subject: Complaint Not Shipping Order

Hi Team,

Problem Statement: Not Shipping
Order Date : Oct 30, 2020
Order ID: 6237444448
Tracking ID: NA

Assistance Required: Need Refund for not shipping order
Issue Description: Customer placed order on 30 Oct and till now he/she has not received the order. As per the hybris there is no consignments created there.
We request you to refund for the order as per the customer wishes asap.

Regards,
Mohd Salman

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