Subject: Re: Late Collection(9793159418)
From: Apoorv Joshi <[email-masked]>
To: Dipesh Regmi <[email-masked]>, vaibhav ohri <[email-masked]>
Cc: Eugene ocoy <[email-masked]>, Akshay Berry <[email-masked]>, deepak damodaran <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 2 Jan 2021 04:56:05 -0700 (MST)

Hi Team, 

Please update on the below. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Eugene ocoy" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "vaibhav ohri" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, December 30, 2020 12:02:53 PM 
Subject: RE: Late Collection(9793159418) 

[ mailto:[email-masked] | @Dipesh Regmi ] [ mailto:[email-masked] | 
@Vaibhav Ohri ] Could you please confirm if the items were handed over to conloc? 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Eugene Ocoy <[email-masked]> 
Sent: Wednesday, December 30, 2020 8:55 AM 
To: Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Deepak Damodaran <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Dipesh Regmi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Late Collection(9793159418) 

Hi Akshay, 

Below AWB we don’t have record of return from the courier , hence not process. 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
[ tel:+971 | Tel:+971 ] 4 809 4861 Mob:+971 506983147 

Email: [ mailto:[email-masked] | [email-masked] ] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 29, 2020 7:36 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Collection(9793159418) 

[ mailto:[email-masked] | @Eugene Ocoy ] Please update as the customer is following up for the refund. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 27, 2020 5:01 PM 
To: Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Collection(9793159418) 

External email sender, please take precaution. 

Hi Eugene/Deepak, 

Please update on below on priority. Thank you for your help! 

Attaching the tracking for reference, this is delivered to WH on Dec 22, 2020. RMA to be processed: 43580001 

Thank you for your help! 

Regards, 

Apoorv 

From: "Eugene ocoy" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 23, 2020 12:12:30 PM 
Subject: RE: Late Collection(9793159418) 

Hi Apoorv, 

The below AWB not yet received from the courier . 

In reading Dipesh, Pls check if this is collected . 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
[ tel:+971 | Tel:+971 ] 4 809 4861 Mob:+971 506983147 

Email: [ mailto:[email-masked] | [email-masked] ] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 22, 2020 4:57 PM 
To: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Collection(9793159418) 

External email sender, please take precaution. 

Hi Deepak/Eugene, 

Order Number: 9793159418 

AWB: RP121920001622 

As per tracking we have received the following item on Dec 22, 2020(Today): 161488735. If we have received this physically at WH, please process the following RMA: 43580001 on priority. Escalating this directly instead of a Child ticket as the case is pending since Oct 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] >, "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 5:33:03 PM 
Subject: RE: Late Collection(9793159418) 

Thanks Apoorv, 

Assigned to the driver probably will get it collected today. 

Best Regards, 

Dipesh Regmi 

+971-526246726 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 3:54 PM 
To: Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Collection(9793159418) 

External email sender, please take precaution. 

Hi Dipesh, 

New RVP: RP121920001622 

Contact Number: 0544917473 

Please arrange. Thank you for your help! 

Regards, 

Apoorv 

From: "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] >, "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 4:44:35 PM 
Subject: RE: Late Collection(9793159418) 

Hi Jessie/ Shababe Quamar, 

Good Afternoon! 

Requesting to reactivate below RVP or initiate New RVP so that we can reattempt this return pickup. 

AWB: RP0725002075 

Thank you! 

Best Regards, 

Dipesh Regmi 

+971-526246726 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 2:30 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Collection(9793159418) 

External email sender, please take precaution. 

Hi Team, 

AWB: RP0725002075 

Kindly assist in arranging the collection on the below case, as per AWB the collection has not been attempted since Dec 7, 2020. Already escalated to LMG multiple times but update on the same. 

Customer can be reached on 0544917473. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 7, 2020 2:01:12 AM 
Subject: Re: Late Collection(9793159418) 

Hi Team, 

Kindly assist us in closing the below case. 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Vaibhav Ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 29 November, 2020 04:12:08 
Subject: Re: Late Collection(9793159418) 

Hi Team, 

Kindly assist in collection for the return items under this New AWB: RP112920000684 for the order number 9793159418. 

Customer can be contacted on 0544917473. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "ashish karini" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 21 November, 2020 06:19:46 
Subject: Fwd: Late Collection(9793159418) 

Hi Team, 

Kindly assist in collection for the return items under the AWB: RP0725002075 for the order number 9793159418. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 14 November, 2020 03:21:57 
Subject: Re: Late Collection(9793159418) 

Hi Team, 

Any update on this? 

Problem Statement: Late Collection 

Order Date : Jul 19, 2020 

Order ID: 9793159418 

Tracking ID: RP0725002075 

Assistance Required: Need Urgent Collection 

Customer contact number: 544917473 

Issue Description: The return request was created on Jul 25, 2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 

Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 8 November, 2020 22:40:15 
Subject: Re: Late Collection(9793159418) 

Hi Team, 

Problem Statement: Late Collection 

Order Date : Jul 19, 2020 

Order ID: 9793159418 

Tracking ID: RP0725002075 

Assistance Required: Need Urgent Collection 

Customer contact number: 544917473 

Issue Description: The return request was created on Jul 25, 2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 

Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 1 November, 2020 03:52:16 
Subject: Late Collection(9793159418) 

Hi Team, 

Problem Statement: Late Collection 

Order Date : Jul 19, 2020 

Order ID: 9793159418 

Tracking ID: RP0725002075 

Assistance Required: Need Urgent Collection 

Customer contact number: 544917473 

Issue Description: The return request was created on Jul 25, 2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 

Abhishek Borgaonkar 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cbdcf1217fefc420cca8408d8ac7f0086%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449008753221594%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SGzhmXanaAj%2BsIh7pPW2Va4Ssj%2FkrgmPrvch9TvwLcU%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cbdcf1217fefc420cca8408d8ac7f0086%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449008753241582%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tqWlHpHvfWe2iSb98eCljS75Zw5f8wTaO%2F%2Fvtaq%2FP1U%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com