Subject: Missing Items/Partial Cancellation - 8222383548
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 2 Jan 2021 04:29:33 -0700 (MST)

Hi Team, 

Kindly assist in partial cancellation of the following items for the below case: 
162536246 - - Sustainable Kappa Logo Print T-shirt with Crew Neck and Short Sleeves - Price KWD8.00 
162641096 - - Graphic Print Sweatshirt with Crew Neck and Long Sleeves - price KWD4.90 

Both items were not sent under consignment and the partial cancellation option greyed out. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, December 18, 2020 1:29:19 AM 
Subject: Need to refund 

Hi Team, 

Problem Statement: incomplete order 
Order Date: Dec 15, 2020 
Order ID: 8222383548 
Tracking ID: 822238354830999991 
Items ID:162536246 - - Sustainable Kappa Logo Print T-shirt with Crew Neck and Short Sleeves - Price KWD8.00 
162641096 - - Graphic Print Sweatshirt with Crew Neck and Long Sleeves - price KWD4.90 

Assistance Required: Need refund for customer. 
Issue Description:The customer made order on 15/12/20 for 20 items and the customer received only 18 items , the two items are not in consignments Kindly check and make refund as soon as possible 
Regards, 
Ahmed