Subject: Refund approval #6249341010
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 2 Jan 2021 03:24:19 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1824987 
Child Tiket: 1917601 
Order Date : Nov 29, 2020 
Order ID: 6249341010 
Return Tracking ID: 46391529914 - Ref: L17951D 
RMA: 1000350877 
Total Price: 239 SAR 

Issue Description: Customer raised a return request for 2 items and as per customer she/he handed over all 2 items to the courier team and we have checked with the collection referenec we found that the items have been collected on 19/12/2020, we have escalated to WH on 25/12/2020 to confirm if we received the items but till now now response. 

Case history: the customer is cashing us for collection and refund from 05/12/2020. 

Customer's history: the customer with us from 11/29/20 and placed one order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards,