Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Karthik Thirumurthy <[email-masked]>, tejinder singh <[email-masked]>, murugapandian mani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, midhun madhu <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, [email-masked]
Date: Sat, 2 Jan 2021 02:33:05 -0700 (MST)

Hi Team, 

Please be informed that with respect to the order id - 8220044190 the customer has received the damaged item: 161948777 - - Sammy 2-Door Wardrobe (QTY 2) and we have escalated it to the WWD team as per the matrix however there is no update on it from their side. 

We request you to please assist us to arranging the return for the same. 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Karthik Thirumurthy" <[email-masked]>, "tejinder singh" <[email-masked]>, "murugapandian mani" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Friday, 25 December, 2020 12:03:12 
Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190 

Hi Team, 

Kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Friday, 25 December, 2020 11:53:36 
Subject: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190 

Hi Team, 

Kindly note that the customer has received the below item on (13/12), and has confirmed that the item is damaged as shown in the below attachment. 

Assistance required: Please contact the customer to arrange an urgent return of the damaged item. 

Case id - 1869731 
Order number: 8220044190 
AWB: 15360858220044190 
Item ID: 161948777 - - Sammy 2-Door Wardrobe (QTY 2) 
Customer contact number: 96569690101 

Best Regards, 
Manish