Subject: Re: order not delivered -9618606576
From: FODEL Support <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: jessie caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, KISHAN SINGH <[email-masked]>, escalations dxbteam <[email-masked]>, Mukesh Tripathi <[email-masked]>, Mohsin Sahi <[email-masked]>
Date: Sat, 2 Jan 2021 13:14:08 +0400

Hi Seeta,

Happy New Year!

May we request the customer location and the customer correct mobile number
inorder to drop the shipment to the customer.

Thank you & kindest regards,

Ritchel Enriquez

*Customer Support *

Email: [email-masked] <[email-masked]>*

Mobile: +971 58 837 2854

Tel.: +971 4 557 1774

<https://fodel.com/>

On Tue, Dec 29, 2020 at 12:27 PM FODEL Support <[email-masked]> wrote:

> Hi Seeta,
>
> Upon investigation, a wrong number was provided in the system in ordering
> the shipment.
>
> Our operation team will collect the shipment from the wrong customer
> (Fatema Mohammed ) and will deliver to Nazia Tanvir.
>
> Request you to provide the correct contact number and home address of the
> customer.
>
> Thank you & kindest regards,
>
>
> Ritchel Enriquez
>
> *Customer Support *
>
> Email: [email-masked] <[email-masked]>*
>
> Mobile: +971 58 837 2854
>
> Tel.: +971 4 557 1774
>
> <https://fodel.com/>
>
>
> On Tue, Dec 29, 2020 at 11:58 AM Seeta Seeta <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Thank you for sharing the POD. However, as per the customer she never
>> collected the order.
>>
>> Also the customer's name is Nazia Tanvir, and as per the POD the order
>> was signed and collect by Fatema Mohammed.
>>
>> Thanks & Regards,
>> Seeta Kunwar
>>
>> ------------------------------
>> *From: *"FODEL Support" <[email-masked]>
>> *To: *"Seeta Seeta" <[email-masked]>
>> *Cc: *"jessie caparas" <[email-masked]>, "Shakeeb
>> Arsalan" <[email-masked]>, "Apoorv Joshi" <
>> [email-masked]>, "Fauzan Musalman" <[email-masked]>,
>> "KISHAN SINGH" <[email-masked]>, "escalations dxbteam" <
>> [email-masked]>, "Mohsin Sahi" <[email-masked]>,
>> "Mukesh Tripathi" <[email-masked]>
>> *Sent: *Tuesday, 29 December, 2020 13:09:26
>> *Subject: *Re: order not delivered -9618606576
>>
>> Hi Seeta,
>> Thanks for your email.
>>
>> Please note that we sent the POD to Centerpoint as requested on their
>> email last December 19, 2020.
>>
>> Kindly refer below attached email which we replied to them along with the
>> POD.
>>
>>
>>
>> Thank you & kindest regards,
>>
>>
>> Ritchel Enriquez
>>
>> *Customer Support *
>>
>> Email: [email-masked] <[email-masked]>*
>>
>> Mobile: +971 58 837 2854
>>
>> Tel.: +971 4 557 1774
>>
>> <https://fodel.com/>
>>
>>
>> On Tue, Dec 29, 2020 at 11:00 AM Seeta Seeta <[email-masked]>
>> wrote:
>>
>>> Hi Jessie,
>>>
>>> With reference to the order number 9618606576, the customer contacted us
>>> informing that he has not collected the order because he never received
>>> code to collect the order. However, as per the Hybris the order status is
>>> showing as pickup completed.
>>>
>>> The agent has already contacted the fodel team to provide us the POC,
>>> but we never received any update from the them. Now the customer is
>>> threating us that he will file a complaint against us.
>>>
>>> The total order cost is AED 36.00. Kindly advise what action do we need
>>> to take in this case.
>>>
>>> Awaiting for your response.
>>>
>>>
>>> Thanks & Regards,
>>> Seeta Kunwar
>>>
>>> ------------------------------
>>> *From: *"KISHAN SINGH" <[email-masked]>
>>> *To: *"Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <
>>> [email-masked]>, "Apoorv Joshi" <[email-masked]>
>>> *Cc: *"Fauzan Musalman" <[email-masked]>
>>> *Sent: *Saturday, 19 December, 2020 15:33:48
>>> *Subject: *order not delivered -9618606576
>>>
>>> Hi Team,
>>>
>>> Problem Statement:  Order not received
>>>
>>> Order Date : 28-Nov-2020
>>> Order ID: 9618606576
>>> Tracking ID:LM179675143
>>> Assistance Required: Need Proof of delivery
>>> ​
>>> Issue Description: Customer is saying he did not get the order because
>>> he did not have the order code so without that he was unable to collect it
>>> and in hybris it is updated as delivered. Hence we request to you kindly
>>> share the proof of delivery to us so we could share to customer on priority
>>> basis.
>>>
>>> Your friends,
>>> The Support Team
>>>
>>
>>