Subject: Re: Customer Returned Wrong Items Under Order ID 9616013122
From: Apoorv Joshi <[email-masked]>
To: deepak damodaran <[email-masked]>, Eugene ocoy <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 2 Jan 2021 01:55:48 -0700 (MST)

Hi Team, 

Please assist in investigating the below, as per customer they have returned wrong items to us and they wish to receive those items back. Images for the wrong items is attached, please check and advise. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 27, 2020 8:20:55 PM 
Subject: Customer Returned Wrong Items Under Order ID 9616013122 

Hi Team, 

Ticket ID - 1768628 

Problem statement: Customer returned wrong items. 

Order Number : 9616013122 
Order Created: Nov 20, 2020 
Tracking id - RP112220003451 
RMA : 1000203566 
Return request created : 11/22/20 7:40 PM 

Below are the items that customer raised return request for under the order id 9616013122 
Item Name : 161971837 - - Printed Sweater with Crew Neck and Long Sleeves 
Item Name : 161965655 - - Sustainable Lee Cooper Cut and Sew Sweatshirt with Long Sleeves 

However, customer is claiming that courier partner came and too 2 items from order id 9616658027 

Item Name : 161899927 - - Avengers Printed Sweatshirt with Round Neck and Long Sleeves 
Item Name : 161899444 - - Stripe Detail Sweatshirt with Round Neck and Long Sleeves 

Assistance Required: Need to send wrong items back 

As per the customer she returned wrong items under the AWB RP112220003451 also refund has already been initiated as per the hybris. Customer is requesting us to please send the wrongs items back and collect the right ones. We have already raised the child ticket for the same but they are claiming that they have received the items under the order id 9616013122 correctly as per the return request. 

We request you to please find the attached images provided by the customer proving that the items she raised return request for is still with her and courier partner has taken wrong items and delivered them to our warehouse. 

Kindly assist on the above case. 

Regards, 
Ishan