Subject: Refund approval //6474226595
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 1 Jan 2021 17:48:27 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 1 January, 2021 21:10:02 
Subject: Re: refund approval //6474226595 

Hi Team, 

Problem Statement: Refund approval. 
Ticket ID: 1871554 
Order Date: Mar 29, 2020 
Order ID: 6474226595 
Tracking ID: 45759994280 
Total Price: SAR254.00 
Issue Description: The order was placed on Mar 29, 2020 and delivered to customer on 4/22/20. But customer claiming that he has not received the items: 
(162155053 - - Kappa Printed Leggings with Elasticised Waistband (SAR99.00) 
161996805 - - Bossini Printed Round Neck T-shirt and Pyjama Set(SAR90.00) and 
162347309 - - Juniors Printed Round Neck T-shirt and Pyjama Set (SAR65.00)) as per hybris the all item has been shipped and delivered from our side. 
Case history: Customer reach out to us on 13 Dec 2020, that there are three items are missing from his order and not received it. and customer is chasing us for refund. 

Customer's history: Customer is with us since March 2020 and has 2 completed orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​Thank you for your help. 

Regards, 
Ezzaldeen