Subject: Late Collection #6249390243
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked], escalations dxbteam <[email-masked]>
Date: Fri, 1 Jan 2021 16:55:47 -0700 (MST)

Hi Team, 

With reference to order # 6249390243 
Tracking ID: RP1204200001897 

The return request was created on 04/12/20 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 
Customer Contact : 0555349114 

Reattempt request has been done on the system. 

Regards, 
Fauzan 

From: "MAZIM IBRAHIM" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 1 January, 2021 23:00:48 
Subject: Late Collection 

Hi Team 

Problem Statement:Late Collection 
Order Date : 29-Nov-2020 
Order ID: 6249390243 
Tracking ID: RP1204200001897 
Customer Contact : 0555349114 

Assistance Required: Need Urgent Collection 
Issue Description: The return request was created on 04/12/20 and till now the item has not collected from the customer. 

We have escalated the issue to the courier team two times but we did not receive any update from them. 

Regard, 
Mazin Bassi