Subject: Item to be cancelled #6237444448
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, MOHD SALMAN <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 1 Jan 2021 16:26:59 -0700 (MST)

Hi Team, 

WIth reference to order # 6237444448 
Order Date: Oct 30, 2020 

Kindly assist us to cancel the remaining item as it has not shipped. 
Item ID: 
161994412 - - Printed Mug with Curved Handle - Set of 4 
161963233 - - Oval Tray with Lily Leaf Accent - 22x13x3 cms 
162138330 - - Canister Glass Jar - 10x9x11 cms 
162620217 - - Leaf Print Square Shaped Tray - Set of 2 
161128967 - - Stitch Detail Shoes with Hook and Loop Closure 

Regards, 
Fauzan 

From: "MOHD SALMAN" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 1 January, 2021 23:55:03 
Subject: Complaint Not Shipping Order 

Hi Team, 

Problem Statement: Not Shipping 
Order Date : Oct 30, 2020 
Order ID: 6237444448 
Tracking ID: NA 

Assistance Required: Need Refund for not shipping order 
Issue Description: Customer placed order on 30 Oct and till now he/she has not received the order. As per the hybris there is no consignments created there. 
We request you to refund for the order as per the customer wishes asap. 

Regards, 
Mohd Salman