Subject: RE: C&C Issue - 9620983890
From: Lifestyle Moe <[email-masked]>
To: Bopaiah Monnappa <[email-masked]>, Kara KathrinePineda <[email-masked]>, Centrepoint Mall Of The Emirates <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Jaspreet Sethi <[email-masked]>
Date: Fri, 1 Jan 2021 13:09:04 +0000

Dear Team

Kindly requesting you to  check and update

Girish

       <https://www.facebook.com/lifestylegulf>      <https://instagram.com/lifestylegulf>

       <https://www.youtube.com/lifestylegulf>      <https://www.twitter.com/lifestylegulf>
M: 00971 556522672

     A:                Ground Flr
Error! Not a valid link.
www.lifestyleshops.com<http://www.lifestyleshops.com/>

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 1, 2021 5:06 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Lifestyle Moe <[email-masked]>
Subject: C&C Issue - 9620983890

External email sender, please take precaution.
Hi Team,

Order ID: 9620983890
Store Code: Lifestyle - 21005

Kindly assist in looping the store team for this case and help us to get this marked as LIT or Not picked so customer can receive their refund. Order placed on Dec 8, 2020 and the order status is still showing as Ready to Ship. Customer no longer wish to receive this order due to the delay.

We have already tried getting in touch with the store as per the store sheet shared with us but getting no revert on the same. We also raised the following child ticket for this: 1883191 but no response.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 11:12:17 AM
Subject: Need To Urgently Update The Order ID 9620983890 Status For "Ready For Pickup"

Hi Team,

Problem Statement: Order Status Not Updated

Order Date : Dec 8, 2020
Order ID: 9620983890
Store Code: Lifestyle21005
Tracking Id: 962098389010880001

Assistance Required: Need To Urgently Update The Order Status For "Ready For Pickup"

Issue Description: The order was placed on Dec 8, 2020 and has been shipped from our warehouse.  Kindly update the status for the same. The customer can receive the notification and collect the order. We have already escalated the case to the store team but still not reply.

Please find the attach screenshot for your reference.

Thank you for your help!

Regards,
Ishan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com