Subject: C&C Issue - 9620983890
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, [email-masked]
Date: Fri, 1 Jan 2021 06:06:09 -0700 (MST)

Hi Team, 

Order ID: 9620983890 
Store Code: Lifestyle - 21005 

Kindly assist in looping the store team for this case and help us to get this marked as LIT or Not picked so customer can receive their refund. Order placed on Dec 8, 2020 and the order status is still showing as Ready to Ship. Customer no longer wish to receive this order due to the delay. 

We have already tried getting in touch with the store as per the store sheet shared with us but getting no revert on the same. We also raised the following child ticket for this: 1883191 but no response. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, December 29, 2020 11:12:17 AM 
Subject: Need To Urgently Update The Order ID 9620983890 Status For "Ready For Pickup" 

Hi Team, 
Problem Statement: Order Status Not Updated 

Order Date : Dec 8, 2020 
Order ID: 9620983890 
Store Code: Lifestyle21005 
Tracking Id: 962098389010880001 

Assistance Required: Need To Urgently Update The Order Status For "Ready For Pickup" 

Issue Description: The order was placed on Dec 8, 2020 and has been shipped from our warehouse. Kindly update the status for the same. The customer can receive the notification and collect the order. We have already escalated the case to the store team but still not reply. 

Please find the attach screenshot for your reference. 

Thank you for your help! 

Regards, 
Ishan