Subject: RE: Order Status Updation And Partial Cancellation - 9624741270
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 1 Jan 2021 10:56:23 +0000

@Apoorv Joshi<mailto:[email-masked]>

Raised to tech REQ0195644

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 1, 2021 1:51 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Order Status Updation And Partial Cancellation - 9624741270

External email sender, please take precaution.
Hi Team,

Please assist in getting the order status updated to delivered, we checked on fareye with order number and as we can see the order was delivered under FP122720001483. The status is also showing delivered on Fareye but as per hybris the order status is still reflecting as ready to ship.

Also the following items were not shipped in this order:
161348517 - - Textured Top with Round Neck and Short Sleeves
162565335 - - Animal Print Collared Shirt with Cap Sleeves
162565347 - - Animal Print Collared Shirt with Cap Sleeves

Please assist in partial cancellation as well of the above items. Partial cancellation is getting failed.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Narendra Singh Shekhawat" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 1, 2021 3:09:38 PM
Subject: Order Status Not Updated For Order ID 9624741270

Please take a look at ticket #1928241

Hi Team,

Problem Statement: Order Status Not Updated For Order ID 9624741270

Order Date :  Dec 27, 2020
Order ID: 9624741270
Tracking ID: 962474127099990001

Assistance Required: Need To Urgently Update The Order Status

Issue Description: Customer reported that she have already received the order. However, still the status has not been updated on the Hybris.

We request you please update the order status at the soonest as customer wants to raise the return request for the same.

Thank you for your help!

Regards,
Ishan

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