Subject: Refund approval #6247721629
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 1 Jan 2021 03:19:44 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Child Ticket ID: 1919755 
Order Date : Nov 26, 2020 
Order ID: 6247721629 
Return Tracking ID: 46389992994 
Total Price: 300 SAR 
Issue Description: Customer raised a return request for 7 items and as per customer she/he handed over all 7 items to the courier team on 16/12/2020, but we can not able to check if we receive the items due to there are two RMA cancalled: 1000255327 - 1000299110. 

Returned Items: 162703149 - 162802343- 162761553 - 162814601 - 162798251 -162798268- 162802310 

Customer's history: the customer with us from 14/04/19 and he placed 9 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer