Subject: Re: Refund approval //6232759825//6232961063
From: Ezzaldeen Mahyoub <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 1 Jan 2021 03:11:13 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1811356 
Order Date: 13-Oct-2020 
Order ID: 6232759825 / 6232961063 
Tracking ID: 46287821370 /46288373305 
Total Price in orde 6232759825 : SAR105.4 

Total Price in order 6232961063 : SAR63.86 

Issue Description: The order was placed on 13-Oct-2020, 2020 and delivered to customer on 15/10/20. But the customer raise a return request and claim that he has handed over the item to aramex but in aramex web site it shows Invalid number / data not currently available 
Customer's history: Customer is with us since February 2019 and has 82 orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
​ 
Regards, 
Ezzaldeen 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 21 December, 2020 17:56:55 
Subject: Re:Refund approval //6232759825 

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1811356 
Order Date: 13-Oct-2020 
Order ID: 6232759825 
Tracking ID: 46287821370 
Total Price: SAR105.4 
Issue Description: The order was placed on 13-Oct-2020, 2020 and delivered to customer on 15/10/20. But the customer raise a return request and claim that he has handed over the item to aramex but in aramex web site it shows Invalid number / data not currently available 
Customer's history: Customer is with us since February 2019 and has 82 orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
​ 
Regards, 
Ezzaldeen 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 15 December, 2020 20:37:21 
Subject: Re: refund not process //6232759825 

any update 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 9 December, 2020 19:29:22 
Subject: refund not process //6232759825 

Hi Team, 
With reference to order no 6232759825 
Tracking ID: 46287821370 
The customer claim that he has handed over the item to aramex but in aramex web site it shows Invalid number / data not currently available 
Kindly look at the issue and do the needful 
Regards 
Ezzaldeen