Subject: RE: need to contact OMS team - 6239686407
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 1 Jan 2021 09:09:31 +0000

@Apoorv Joshi<mailto:[email-masked]>

Refunded now.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 29, 2020 4:22 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: need to contact OMS team - 6239686407

External email sender, please take precaution.
Hi Team,

Please assist in getting the refund processed for the returned item in this order.

Customer has already returned the item to the store: 162755501. Please find attached the screenshot for the same shared by the customer for the store receipt.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 3:07:12 PM
Subject: need to contact OMS team

Hi Team,

With reference to the order number: 6239686407

We are unable to create a new RMA in this case. Customer already returned the item to the store under RMA: 24281005.

Please look into this and advise further. Thank you for your help!

we have escalated to JIRA team they reply Please ask OMS team to cancel the RMA in their system. OMS is not allowing hybris to create RMA again, please escalate to OMS team.

Regards,
Ezzaldeen

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