Subject: Re: Re: Need Urgent Collection-6465989070
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 01 Jan 2021 04:36:39 +0000

Dear Apoorv,      As your query has been addressed and nothing is pending from the FarEye Support Team, therefore, we are proceeding with the ticket # 188002 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.        After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.             An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.       Thanks and Regards,     Saurabh Deo, Technical Engineer  FarEye - Enabling Digital Logistics      Call: +91 7065956595                     
                           
                            On
                            Thu, 31 Dec, 2020 at  8:51 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 

The shared AWB is not received in our system hence no further status can be processed for the same. Request you to connect with the LMIT team for further queries.   

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
  Thanks and Regards, 
   
 Arpana Raj | Technical Engineer

  

FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595  

 

  

  

 

  

  Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.  

 
                           
                            On
                            Thu, 31 Dec at  8:02 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Dear Team, 
   
 Return tracking ID is 46393517472 
   
 Please share collection reference. 
   
 @Jessie: Please look into this and advise. 
   
 Regards, 
 Apoorv 

  

 From: "FarEye Support" <[email-masked]> To: "Apoorv Joshi" <[email-masked]> Cc: "Seeta Seeta" <[email-masked]>, "KISHAN SINGH" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> Sent: Wednesday, December 30, 2020 10:19:11 PM Subject: Re: Re: Need Urgent Collection-6465989070  

 

 Dear Apoorv, 
 
 We request you to please share reverse tracking id. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Nishant Kamal Technical Engineer | FarEye

   

  
Call: +91 70-6595-6595 
 || www.getfareye.com

 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Wed, 30 Dec at  7:12 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 
 
 Greetings! 
 
 We have received your concern, regarding collection reference number required. We will update you soon. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/08ccf049b77b35131e9ba670b719b3cd2ac987009b1b566e6213c0e9a291f86b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks,

     
Shambhavi Singh,    
 
Technical Engineer

   

FarEye- Enabling Digital Logistics
 Call: +91 70-6595-6595 

  

 
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 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.