Subject: Call Back Request
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: MOHD SALMAN <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 31 Dec 2020 19:16:44 -0700 (MST)

Hi Team, 

Kindly arrange a call back for customer. 

With reference to order # 6258284551 
Tracking ID: SD000843858 

The customer placed the order on Dec 26, 2020 . and shipped with Shipa under tracking ID: SD000843858 .However as per customer he got a call from shipa team that his address is not serviceable area. The order marked as pending return on shipa website. And customer want the refund ASAP. We have tell the customer that the order will be returned to our WH and then the refund will be processed and it may take 4-14. but customer now asking for call back and threatening to raise a complaint to MOC. 

Customer Name: Umm Rima Al-Qarni 
Contact No: + 966506092447 

Regards, 
Fauzan 

From: "MOHD SALMAN" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 1 January, 2021 07:01:53 
Subject: Call Back Request 

Hi Team, 

With reference to order #6258284551 
Tracking ID: SD000843858 

Problem: Courier Partner Not Reached 

Customer ordered on Dec 26, 2020 but courier informed the customer that they can not reach the delivery address. 
Now customer asks for calling. 
Kindly arrange the call asap. 

Regards, 
Mohd Salman