Subject: Re: Refund 9607197101
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 31 Dec 2020 08:51:08 -0700 (MST)

Hi Imran, 

Please find attached the screenshot that customer has shared from their Bank statement regarding this deduction. 

Please look into this and advise further. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, December 30, 2020 6:12:28 PM 
Subject: RE: Refund 9607197101 

Hi Apoorv, 

Below is the reply from Sankar on this. 

“We have not received the amount from the customer for this order so we will not be able to give the amount to the customer’s account. 

Please ask the for the customer’s card statement as a proof that we deducted the amount” 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, December 29, 2020 3:36 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: Refund 9607197101 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9607197101 

RMA: 1000063774 

The above mentioned RMA is showing refund in progress for a long time, following Jira was raised regarding the same to get it processed: [ https://landmark.atlassian.net/browse/REL-128277 | https://landmark.atlassian.net/browse/REL-128277 ] by Mahmoud. However, as per Jira they are asking to check with OMS. 

Can you please assist in getting this refund processed. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 21, 2020 1:30:57 PM 
Subject: Refund 9607197101 

Hi Team, 

Order number :9607197101 

RMA: 1000063774 

The refund has been processed ,However still in progress we have escalated on jira we informed refund processed on 07-12-2020 . 

Kindly check and process the refund asap. 

Regards, 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com